Refund policy

RETURN POLICY

Returns are quick, easy and free in the Continental US. Item(s) may be returned within 30 days of delivery if they are unworn/unused, unwashed, unaltered, and include the original packaging and tags. Orders must be placed on alpineswiss.com to qualify for free returns. For orders shipped outside the Continental US (Alaska, Hawaii, U.S. territories, APO/FPO, and Canada), customers are responsible for return shipping charges.

MAKING A RETURN

Email us at service@alpineswissusa.com with your order number, the item(s) you would like to return, and the reason for the return. We will reply with return instructions and, for qualifying Continental US orders, a prepaid shipping label. We are closed on weekends; inquiries received Sunday through Friday before 5 PM PST are answered within 1 business day.

EXCHANGES

We do not offer exchanges at this time. If you need a different style, size, or color, please return the item for a refund and place a new order. We will honor the price on your original order if the product is now listed at a higher price, limited to the quantity on the original purchase.

INCORRECT OR DEFECTIVE ITEMS

If you received an incorrect or defective item, contact service@alpineswissusa.com with your name, order number, clear photos showing the issue, and a description of the problem.

REFUNDS

Please allow 3 to 5 business days from when we receive the item(s) in our warehouse for your refund to be processed. Refunds are credited to the original payment method, and we will email you once the refund is complete. If a returned item does not meet the return criteria above, no refund will be issued; if you want the ineligible item(s) returned to you, you must cover the return shipping cost.