Shipping & Returns

Shipping

We offer free standard shipping on all orders in the U.S. We are not currently shipping outside of the U.S.

Please allow 2-6 business days for your order to be delivered. Expedited shipping is not available.

If you are looking to place an international order or for expedited shipping, please head over to our official Amazon webstore at: https://www.amazon.com/alpineswiss.

Returns

You may return new items within 30 days of delivery for a full refund of the purchase price. Prepaid return labels are available by contacting Customer Service at service@alpineswissusa.com.

If you received an incorrect or defective item, or you require any further assistance with a return, please contact us with your name, order number and details/photos about the return.

We strive for your satisfaction with our goods and services and will respond to your inquiry within 1 business day.

Returns are typically processed within 3-5 days after your package arrives at our facility. Unfortunately, we do not offer exchanges at this time, we recommend returning your item and placing a new order. This turn-around time may be slightly delayed depending on the processing speed of your bank and also during national holidays.

Thank you for being our valued customer!